$65,000/YR Hotel Receptionist Job Available in Australia (Sponsorship Available)

Working at a premium riverfront hotel in Brisbane isn’t just a job – it’s a chance to be part of a hospitality experience that blends luxury, professionalism and genuine human connection. We are currently on the lookout for a committed and customer-focused receptionist to join our team in Kangaroo Point.

This isn’t just about checking guests in or answering phones – it’s about creating moments that make every visitor feel welcomed, cared for and eager to return.

This full-time role is ideal for someone with prior experience in 4 or 5-star hotel settings, who is confident handling a variety of responsibilities including guest services, reservation management and daily operational coordination.

Beyond the front desk, you’ll also contribute to tasks that support the overall guest experience, such as rostering cleaners, placing linen orders and even assisting with minor maintenance duties. If you enjoy a role that blends front-line interaction with hands-on support, you’ll thrive here.

Whether you’re currently in Australia or seeking a visa-sponsored position, this opportunity offers both career stability and a beautiful work environment. Our hotel prides itself on fostering a team culture built around excellence, support and mutual respect.

If you’re looking for a long-term role where your contribution truly matters – and where you’ll be surrounded by views of Brisbane’s riverside skyline – this is your next move.

Pay Range: $50,000 to $65,000 Annually

Job Type: Full-Time Employment

Work Schedule

Must be available on weekends
Night shifts required
One scheduled day every weekend
Additional availability during public holidays and fixed shift hours may be required

Job Location: Brisbane, Queensland (Kangaroo Point Area)

Are you a polished, proactive and personable individual looking to work in an upscale hospitality environment? Do you pride yourself on offering an excellent first impression and ensuring guests receive top-tier service from the moment they walk in? If so, we have an exciting opportunity that could be perfect for you.

We are currently searching for a dynamic hotel receptionist to become a key part of our team at a picturesque riverfront property located in the heart of Kangaroo Point, Brisbane. Our hotel boasts exceptional views, luxurious guest rooms and a reputation for excellence, making this role both prestigious and rewarding.

As the welcoming face of our establishment, you’ll have a critical role in setting the tone for each guest’s stay. You will handle everything from check-ins and guest inquiries to reservation management and coordination with housekeeping. Our ideal candidate is someone who has already honed their skills in a 4 or 5-star hotel and is now seeking a full-time position with long-term potential, including visa sponsorship for the right person.

About the Opportunity

This full-time position spans across five working days per week and it includes a mandatory weekend shift. To thrive in this role, we’re looking for someone ready to make a 12-month commitment. You’ll be stepping into a key operational role where guest satisfaction, professionalism and attention to detail are essential.

You will be entrusted with a wide range of responsibilities, from routine reception tasks to helping coordinate internal operations and even lending a hand with minor maintenance or housekeeping if needed. This multi-faceted role is ideal for someone who enjoys staying engaged and wearing multiple hats.

Key Duties and Responsibilities

Here’s a breakdown of what your day-to-day responsibilities will include:

Front Desk and Guest Services

Warmly welcome guests as they enter the premises, creating a memorable first impression.
Manage the check-in and check-out process swiftly and accurately.
Maintain guest confidentiality while handling personal information and payment details securely.
Respond to phone inquiries and email correspondence in a timely, professional and helpful manner.

Reservations and Bookings

Take guest bookings via phone, email or walk-in inquiries.
Manage room availability and bookings using a hotel management system (PMS).
Process modifications, cancellations and special requests according to company policy.

Customer Support and In-House Assistance

Provide guests with information on hotel services, amenities, dining options and nearby attractions.
Address any issues or complaints effectively, resolving concerns with minimal escalation.
Offer concierge-style support including directions, transportation bookings and restaurant recommendations.

Administrative and Operational Tasks

Collect and record payments; handle invoices, receipts and end-of-day balancing.
Coordinate daily tasks with housekeeping by preparing cleaner rosters and ordering necessary linen supplies.
Track inventory and maintain stock levels for essential supplies in guest-facing and back-end areas.

Maintenance and Housekeeping Support

Assist with light repair duties such as fixing door handles, minor leaks or lighting fixtures.
Step in to help with cleaning duties when necessary, particularly during high occupancy periods.
Conduct inspections of rooms and public areas to ensure cleanliness and functionality.

Role Requirements and Candidate Criteria

To be successful in this role, the following qualifications and experience are required:

Essential Experience and Skills

A minimum of one year working in a hotel front desk position, preferably within a 4-star or 5-star establishment.
Exceptional verbal and written communication skills in English.
A strong sense of customer service with a problem-solving mindset.
Proven ability to manage multiple tasks while maintaining a calm and professional demeanor.

Technical Proficiency

Familiarity with hotel reservation systems (Property Management Systems or PMS).
Basic to intermediate knowledge of Microsoft Office, particularly Outlook, Word and Excel.
Ability to learn new systems quickly and adapt to operational changes.

Additional Competencies

A proactive attitude and willingness to go above and beyond for guests.
Basic handyman capabilities for routine property upkeep.
Self-motivated and reliable with the ability to work independently and as part of a team.
Comfortable working night shifts and weekends as required.

Commitment Expectations

Must be available to work a consistent schedule that includes one weekend day.
A minimum commitment of 12 months is required for this position.

Why You’ll Love Working With Us

We understand that a happy team delivers better service. Here’s what we offer:

Salary and Compensation

A competitive salary package ranging from $50,000 to $65,000 per annum based on experience and capability.
Performance bonuses may be available for outstanding service and contribution.

Workplace Perks

Employee discounts on accommodation, food and services within the hotel group.
On-site accommodation is available – terms may vary depending on the arrangement (some packages are fully subsidized).
Work in one of Brisbane’s most iconic and scenic locations by the river.

Immigration Support

Visa sponsorship is available for qualified international applicants.
Assistance with documentation and integration into the Australian workforce system will be provided.

How to Apply

If this opportunity aligns with your goals and background, we encourage you to apply today. To be considered, please submit:

A professional resume showcasing your relevant experience
A short, compelling cover letter explaining why you’re an excellent fit for this role and your long-term goals

Our hiring team is eager to find someone who values hospitality as much as we do. We aim to fill this position promptly, so don’t delay in submitting your application.

Additional Job Information

Employment Type:

Full-time role (5 days per week)

Pay Rate:

Between $50,000 and $65,000 annually

Work Schedule Includes:

Day shifts
Night shifts
Monday through Friday
Weekends and public holidays
Fixed or rotating shifts based on operational needs
On-call responsibilities during certain periods

Employee Benefits:

Staff accommodation options
Performance-based bonus system
Discounted hotel services
Visa sponsorship available
Supportive team culture

Minimum Experience Required:

One year as a front desk or hotel receptionist in a hospitality setting
Prior use of hotel PMS software and knowledge of hospitality operations

Language Requirements:

Fluency in English (spoken and written) is mandatory

Eligibility and Work Authorization:

Candidates must be eligible to work in Australia or qualify for visa sponsorship

Location:

On-site role based in Kangaroo Point, Brisbane

This isn’t just a receptionist role – it’s a chance to become part of a thriving hospitality environment where your work makes a difference every single day. From helping travelers find their home away from home to ensuring smooth internal coordination, you’ll be at the heart of the guest experience.

If you’re ready for a rewarding, stable opportunity in one of Brisbane’s premier riverfront hotels and you meet the criteria listed above, then this could be the career move you’ve been looking for.

Submit your application and take the first step toward joining a team that values professionalism, passion and people-first service.

$65,000/YR Hotel Receptionist Job Available in Australia (Sponsorship Available)